Terms and conditions

Orders

Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

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Offers & Promotions

We reserve the right to withdraw promotions at any time without notice. Please note that free promotional products have limited stock and we cannot offer substitutes or cash alternatives. Where a promotion requires a discount code we will only accept orders where a valid code has been used and accepted at checkout. We reserve the right to cancel orders where an offer has been used in conjunction with other offers or has been used by a customer for more than one order. 

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Payments

Payments will  be accepted through the online payment system provided or by BACS (details given on checkout).  Payments may also be made by telephone. No goods will be dispatched until payment has been received.

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VAT & Duty

At present the Apothecary is not a VAT registered company and so no products incur VAT. However should this change in the future we reserve the right to change prices to reflect this and with any change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT would be charged on the due amount only.

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Amendments

If we do not have stock of an ordered item we will contact the customer directly to offer them the choice of a substitution or a refund.

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Delivery / Claims

If you wish to arrange delivery outside of the UK please contact us direct before placing your order.

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the Delivery tab, and will be calculated at checkout. All items are insured. Claims for breakages or other damage must be made in writing via email to 'The Apthecary' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability

The Roving Apothecary shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

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Cancelled Orders

Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Roving Apothecary.

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Gift Vouchers

Vouchers can only be used towards one transaction.
Vouchers can only be used towards to the value of goods, any delivery charges incurred are payable at checkout.
Vouchers cannot be part exchanged for cash. No change given on Vouchers not used to their full value.
Vouchers have a 12 month validity period.